I bought a 1-year VPS. The charge showed up on my credit card account, which means it was a successful transaction. Two days later, after the payment, Racknerd sent me a KYC verification link through Stripe. The next day, Racknerd suspended my VPS.
Why take my money, charge for a year of service, and then send me a link to verify myself?
The biggest issue here is with Stripe asking me to verify my identity, even though I’m not using their service. Yes, they might be legal, but their intrusive behavior in collecting people’s information is unreasonable and should not be tolerated.
Racknerd is not innocent here. If you’re having trouble accepting my payment, then send it back and don’t provide me service. Why provide service for 2 days and then suspend my VPS? And then give me a cancellation button that only cancels the service but will not provide a refund?
This is what they said:
“We’ve received your cancellation request for this service, and it is in queue for the system to automatically process shortly. As a reminder, per our Terms of Service, refunds for any unused service time are not offered.”
In the future, I recommend avoiding services that require Stripe for payment verification. Though it seems impossible to distinguish between the transactions that requires it and those don’t.
Update: Racknerd have explained to me that cancellation of the VPS and a refund are separate processes, and a full refund will be issued.
Guys, fuck you and your inability to stay on topic.
0/10 shit post, off topic and whiney.
Every fucking sub is reeeeeeeeeee AI, reeeeeeeeee Windows. It’s tiresome. Go outside, talk with people, be a human.
Fun fact: you can report posts and us mods will see them.
Or you can whine about it instead. How’s that working out for you?
Mods are typically garbage. Little effect reporting on the ast majority of subs. You still haven’t removed it right?
Bitching is working out just fine and easier.